We have a friend who runs a physical therapy clinic. He used an in-house biller. One day he said, "I just feel like I'm stuck with her. I can't figure out exactly what she's doing. She's kind of tough to work with. And I feel like it's really easy for her to hold me hostage."
What a terrible spot to be in.
Because we have so many qualified billers, if we lose one, we have others that can quickly fill in. And they're really good at what they do. Our friend certainly didn't find himself in the same situation.
And that is no good.
Contact us here if you find yourself in a similar situation.